Frequently Asked Questions
Table of Contents
Table of Contents
Ordering
How do I register for Sales Tax Exemption – University, Government, etc. ?
Claim your sales tax exemption by simply sending your completed sales tax exemption form to hello@ecologsyupplies.com
When checking out, check the box “I want to claim tax exemption” under Billing information (after shipping option is selected) and tax exemption will be applied to your order (see image to the right).
Once our order is submitted, you are required to email us your tax exemption form. Orders that request sales tax exemption and fail to send us completed forms are subject to cancelation.
Do you accept Purchase Orders?
Yes, we do accept purchase orders from most universities and government institutions!
You will need to send your completed Purchase Order to sales@ecologysupplies.com in order to process. Purchase Orders that are not send to sales@ecologysupplies.com will not be processed.
We do reserve the right to refuse purchase orders on a case by case basis.
What payment methods do you accept?
Most major credit cards and PayPal. For Purchase Orders we accept payment through check or wire transfers as well. If additional payment methods please contact hello@ecologysupplies.com.
Can I cancel my order?
If for some reason you need to cancel an order, please contact hello@ecologysupplies.com as early as possible.
My order is missing an item. What can I do?
If you notice an item is missing from your order, please contact hello@ecologysupplies.com.
Items in my order arrived damaged. What do I do?
Sometimes our packages get knocked around more than we would like before they get to you. If your order arrives with damaged or broken items, please contact us at hello@ecologysupplies.com with your order number and a photo of the damage.
Returns and Exchanges
How do I return or exchange an item?
If anything in your order isn’t as expected, got damaged in transit, or doesn’t fit properly, email us at hello@ecologysupplies.com and our team will be in touch. We will handle issues on a case by case basis.
Shipping
How long does shipping take?
Shipping can vary. Once an order is placed, in-stock products are typically processed within 1-2 business days and then shipped. Backordered items will be fulfilled once items are back in stock.
For estimations, enter your shipping address at checkout and our shipping calculator will provide you with various rates.
What carriers do you use for shipping?
USPS and UPS.
Do you ship outside the US?
Yes, we ship internationally! Currently we ship to over 135 countries. If you have any issues during checkout, please email us at hello@ecologysupplies.com.
My shipping estimate is extremely high. Is there something I can do?
If you utilize our shipping calculator on our website, and the rates seem abnormally high, please email us at hello@ecologysupplies.com. Since our system is automated and if an order is too large it is not always accurate.
Where is my order?
You will get a shipping confirmation email after your order has been shipped. Once you receive your email confirmation, you can track your order from there. If you have trouble finding your confirmation email, contact us at hello@ecologysupplies.com so we can help confirming your email address.
My package says it was delivered but I didn’t get it. What do I do?
If your tracking information says your package was delivered, but you don’t have it, please do the following:
- Check with everyone in your household and see if it might have been picked up already.
- Ask your neighbors if they may have gotten it by accident.
- Look around at all the entrances of your house, such as a side door, and check for packages that might have fallen off of steps or a porch
- Try talking to your postal carrier and your local post office.
- If you still can’t find your package, let us know.
Misc.
Where can we find your W-9 Form?
You can access our W-9 form HERE.