Frequently Asked Questions

Claim your sales tax exemption by simply sending your completed sales tax exemption form to [email protected]

When checking out, check the box “I want to claim tax exemption” under Billing information (after shipping option is selected) and tax exemption will be applied to your order (see image to the right).

Once our order is submitted, you are required to email us your tax exemption form. Orders that request sales tax exemption and fail to send us completed forms are subject to cancelation.

Yes, we do accept purchase orders from most universities and government institutions!
You will need to send your completed Purchase Order to [email protected] in order to process. Purchase Orders that are not send to [email protected] will not be processed.

We do reserve the right to refuse purchase orders on a case by case basis.

When a product is “Available on backorder” it is temporarily out of stock but still available to order. Typically timelines for when items will return are provided on their product page. We will ship your order once the backordered items become available.

***Note: we do not partially ship orders that include backordered items. Entire orders will be shipped once backordered items arrive. If you would like to receive in-stock items immediately, we suggest you make separate orders or reach out at [email protected].

Items that are on pre-order are new products that will be released soon. Timeline for release are provided on the product page. We will ship your order once the pre-order items become available.

Most major credit cards and PayPal. For Purchase Orders we accept payment through check or wire transfers as well. If additional payment methods please contact [email protected].

If for some reason you need to cancel an order, please contact [email protected] as early as possible.

If you notice an item is missing from your order, please contact [email protected].

Sometimes our packages get knocked around more than we would like before they get to you. If your order arrives with damaged or broken items, please contact us at [email protected] with your order number and a photo of the damage.

If anything in your order isn’t as expected, got damaged in transit, or doesn’t fit properly, email us at [email protected] and our team will be in touch. We will handle issues on a case by case basis. Please reference our Refund Policy as well.

Shipping can vary. Once an order is placed, in-stock products are typically processed within 1-2 business days and then shipped. This is in addition to your estimated shipping time. Backordered items will be fulfilled once items are back in stock.

For estimations, enter your shipping address at checkout and our shipping calculator will provide you with various rates. Please reference our Shipping & Delivery Policy for more information.

USPS and UPS.

Yes, we ship internationally! Currently we ship to over 135 countries. If you have any issues during checkout, please email us at [email protected].

If you utilize our shipping calculator on our website, and the rates seem abnormally high, please email us at [email protected]. Since our system is automated and if an order is too large it is not always accurate.

You will get a shipping confirmation email after your order has been shipped. Once you receive your email confirmation, you can track your order from there. If you have trouble finding your confirmation email, contact us at [email protected] so we can help confirming your email address.

If your tracking information says your package was delivered, but you don’t have it, please do the following:

• Check with everyone in your household and see if it might have been picked up already.
• Ask your neighbors if they may have gotten it by accident.
• Look around at all the entrances of your house, such as a side door, and check for packages that might have fallen off of steps or a porch
• Try talking to your postal carrier and your local post office.
• If you still can’t find your package, let us know.

If you are local to the New Jersey area (NYC and parts of PA), orders can be picked up in-person BY APPOINTMENT. If you would like to inquire about an in-person pick up, please email [email protected].

You can access our W-9 form HERE.